At Kastompt, we want you to enjoy your experience with our dress rental service, which is why we have designed our return and refund policy with your convenience in mind.
Returns
Returns are accepted only in cases where the size of the outfit does not fit or in case of any discrepancies with the product received. In case you face either of these issues, please contact us within 24 hours of receiving the outfit. We will assist you in solving the problem, but items should be returned in their original, unused condition.
Refunds
Refunds are made only by bank transfer. Once your return is accepted, you will be required to give us your bank details for the transfer. Refunds are made within 7 days after receiving your return. Please note that refunds are not made in cash.
Payment and Delivery
We accept only cash upon delivery for your rental. Refunds are not issued in cash. For any inquiries, please contact us at [email protected]. Your satisfaction is our first priority!